On behalf of President, BJP District Unit, Lower Subansiri District, Ziro a legal notice has been served to SDO, BSNL Ziro to refund the the rental charges paid by BSNL consumers' of the District, for the period when the service was not available, within 15 days from the date of issue of the notice which was served on 22nd of October. The four point notice states that:
1. That the Mobile and WLL Telephone is not functioning in the Lower Subansiri District since 14th June 2008 till date. The Mobile and WLL Telephoone users have been charged monthly rent at the rate of Rs. 225/- for Mobile, Rs. 100/- for WLL Telephone, service tax @ 12% without providing service and education cess @3% per month for the period from June to till date without providing services to the consumers. The consumers have paid the monthly rent charges on demand even without the getting services out of fear of disconnection. But the BSNL has no right to charge monthly rent without providing services to the consumers.
2. That the monthly rent charged from the Mobile phone and WLL Tlelphone users for the defunct period is deserved to be exempted and they are entitled to be repaid by the BSNL.
3. That it has been found that call charges are also charged for the defunct period without making any call by the users. The Mobile and WLL Telephone users have paid it out of fear of disconnection. It is illegal to charge call charges without making call.
4. That the monthly rent charged from the Mobile phone and WLL Telephone users are deserved to be repaid without further delay and Mobile phone and WLL Telephone network be restored immediately.
Further, the notice warns that BSNL would attract legal proceedings in the event of failure to refund the rental charges. Find copy of the notice here.
This notice comes in the wake of intermittent or rather nil service provided by the service provider since June 14th last when the mobile connectivity of Ziro exchange of BSNL was disrupted reportedly due to the torrential rain and subsequent landslide that flushed away the OFC connecting Ziro exchange with Itanagar exchange. Since then, no sincere effort has been/was forthcoming from BSNL side to restore the mobile service. The mobile network would be up intermittently only for 10-15 mins, that too after gap of 3-4 days. However, despite no service, it was made sure that the mobile bills were raised and served to the consumers' on time claiming rental charges, which made one wonder, rental charges for what? For luxury of having BSNL's SIM card without being able to put it into use?
Now, it has to be seen if this notice would jostle BSNL to take the restoration business seriously and if the poor consumers' would be freed from the misery of having mobile connections without any connectivity and from payment for no service.
Rants on BSNL Service at Ziro-Hapoli